Due to the multidisciplinary nature of UX design, UX designers have very different backgrounds. For example IT development, System architecture, Graphical design for print, Fine arts, Behavioral sciences as well as Marketing. Some have no formal education, while others have a PhD in a design related field. Some are driven by their passion for web technology, while others are driven by their artistic desires, and yet others by their love for understanding other people’s situation. Some actually call themselves “service designers” and define UX design as a subset of service design, while others have never heard of the term “service design” or “service logic”. Some see it as their calling to involve customers in the design process in creative ways and frown when someone asks them to lead a focus group, while others think that the feedback from the customer support is enough. Some work in a product company as product owners or UX experts, others are employed at a consultancy agency and yet others run their own business with small scale clients or subcontracting for larger clients.
Now, having people of varied background in a team is of course very important. The problematic part of this characteristic is that it will be difficult for the customer of our UX service to know what they get. And in the end, to know what they want. For example, if I have a customer that has worked with UX designer that was basically a developer focusing on front end web development, that customer will be very disappointed with me, when I come there and start talking about web strategy and user research.