Resource integration in the UX industry

In this post I will analyze the UX industry from the aspect of resource integration. My starting point is the reasoning of Åkesson (2015) and Koskela-Huotari (2014). Also I will….

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Value co-creation in the UX design industry

How does value co-creation go about in the UX design industry? In this post I would like to discuss this topic, inspired mainly by Grönroos and Voima (2012). As in….

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Do UX designers truly embrace the service logic perspective?

My main problem with the service logic perspective (or service logic thinking, or service-dominant logic or critical service logic, or whatever you would like to call it) is that every….

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Much UX work is not visible

Many people that ask me to help them with their user experience have no idea what it takes to create a good user experience. That’s why they need me. I’m….

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Multiple concurrent service delivery

People working in the UX design industry deliver (at least) two services at the same time, to different clients. As an employee at a consultancy agency it becomes very clear….

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The assessment of the user experience is subjective

Everyone involved with designing, manufacturing and delivering a service wants to create a good user experience. I’m sure there’s some exceptions to this, especially when people are not happy, but….

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The definition of UX design is unclear

Due to the multidisciplinary nature of UX design, UX designers have very different backgrounds. For example IT development, System architecture, Graphical design for print, Fine arts,  Behavioral sciences as well….

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Problematic characteristics of the UX design industry

So, having worked as a UX designer for some years made me identify some characteristics of this industry that I find problematic in some ways. I don’t mean that these….

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